Better systems for med spas and aesthetic clinics.

Consult requests come in from Instagram, your website, and the phone. The front desk juggles bookings, forms, and reminders. Clients would happily rebook — if someone reminded them. I help med spas tighten the path from first inquiry to repeat client.

Book a free Ops ReviewWhat I fix

Who this is for: Med spas · Aesthetic and injectables clinics · Laser and skin care clinics · Wellness clinics

Sound familiar?

Where time and money leak in med spas.

  • Consult requests that go cold

    DMs, web forms, and missed calls pile up. The longer an inquiry waits for a reply, the less likely it turns into a booking.

  • No-shows and late cancellations

    Empty chair time, with no reliable reminder or waitlist process to fill it.

  • Clients who don't come back

    Many treatments need regular visits, but rebooking depends on someone remembering to ask.

  • A front desk buried in admin

    Intake forms, consent paperwork, and confirmations handled one by one, by hand.

  • Memberships tracked by hand

    Hard to see who's using their membership, who's lapsing, and whose payment failed.

What I fix

Practical fixes, in order of impact.

Not every business needs all of these. The free Ops Review is where we figure out which ones matter most for you.

01

Stop losing opportunities

  • Fast replies to web, social, and phone inquiries
  • Consult follow-up until each inquiry is booked or closed out
  • Rebooking reminders timed to each treatment
  • Win-back messages for clients who haven't been in for a while
  • Review requests after visits

02

Reduce manual work

  • Intake and consent forms sent automatically before appointments
  • Appointment confirmations and reminders
  • Membership renewal and failed-payment alerts
  • Booking, CRM, and payment information kept in sync

03

Build better systems

  • Cleanup of your booking software and CRM
  • A clear pipeline from inquiry to consult to treatment
  • Front desk checklists and simple SOPs
  • A weekly snapshot: inquiries, consults booked, show rate, rebooking rate

An example

Example: what rebooking reminders can look like

An illustration of a typical setup — not a client case study.

  1. A client finishes a treatment and the visit is logged in your booking system.
  2. When that treatment is typically due again, they get a personal text with a booking link.
  3. No booking after a week: a short follow-up sent in their provider's name.
  4. Still nothing: they're flagged for a quick call from the front desk.
  5. Your rebooking rate shows up on a weekly snapshot, so you can see if it's working.

The tools

Use what you have first.

This usually works with the tools you already run — booking platforms like Boulevard, Vagaro, Mangomint, or Zenoti, plus your CRM, payment processor, and email or texting tools.

How it works

Start small. Keep what works.

  1. Free Ops Review

    A 30-minute call. You walk me through how work moves today; I tell you what I'd fix first.

  2. Operations Cleanup Sprint — from $2,500

    A fixed-price project to fix the highest-impact problems. Set up, tested, documented, handed over.

  3. Ongoing Ops Support — optional

    Monthly help with new fixes and reporting as you grow. Only if it's useful.

More detail on the homepage, or see who you'd be working with.

Questions

Common questions.

Do I need to change booking software?

Usually not. I start with what you have and only recommend a change if the current platform is truly the bottleneck.

What about client privacy?

I keep health information out of marketing tools and work within the privacy settings of your booking and records systems. If you need HIPAA-covered tools for a workflow, I plan around that from the start and loop in your compliance advisor where needed.

Will automated messages feel impersonal?

They shouldn't. Messages are written in your voice, sent at sensible times, and anything that needs a human goes straight to your team.

Next step

Book your free Ops Review.

30 minutes. Walk me through how your business runs today, and I'll tell you where it's leaking and what I'd fix first.

No commitment · no invoice · no pitch deck

Book a free Ops Review